Last Updated: 19 February 2024
We may collect a variety of information from or about you or your devices from various sources, as described below.
Forms. If you fill out a form on our website we receive the information you provided in the form. For example, when you request a demo through our Website, we collect your name and email address.
Communications. When we send you emails, we may track whether you open them and which links you click to learn how to deliver a better customer experience and improve our Website. When you send, reply to, or forward an email to Silkline, we collect data from that email including the sender, recipients, and contents.
Order information. When viewing an order through Silkline, we collect information on the status of that order, such as whether the order has been confirmed, the status of line items, comments, and changes to the order details.
Device Information. We receive information about the device and software you use to access our Website, including IP address, web browser type, operating system version and device identifiers. We also infer your general location information, for example by using your internet protocol (IP) address.
Usage Information. To help us understand how you use our Website and to help us improve it, we automatically receive information about your interactions with our Website, like the content you view, and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Website.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
Other third parties. We may receive additional information about you, such as your work title from third parties such as Clearbit and combine it with other information we have about you.
We use the information we collect:
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our products and services.
Marketing. We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. To help us understand how you use our Website and to help us improve it, we automatically receive information about your interactions with our Website, like the content you view, and the dates and times of your visits.
Advertising Partners. We work with third-party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://optout.aboutads.info). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through our Website.
Consent. We may also disclose your information with your permission.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Our Website is hosted in the United States and intended for visitors located within the United States. If you choose to use our Website from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Website. By providing any information, including personal information, on or to our Website, you consent to such transfer, storage, and processing.
If you have any questions, comments, or concerns about our processing activities, please email us at email@example.com or write to us at 817 Broadway, 7th Floor, New York, NY 10003.