Privacy Policy

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Last Updated: 19 February 2024

Silkline, Inc. (“Silkline,” “we,” “our,” and/or “us”) values the privacy of individuals who use our website, https://silkline.ai (our “Website”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users of our Website (“Users”). By using our Website, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Website is also subject to our Terms of Service (silkline.ai/content/terms).

Information We Collect

We may collect a variety of information from or about you or your devices from various sources, as described below.

A. Information You Provide to Us.

Forms. If you fill out a form on our website we receive the information you provided in the form. For example, when you request a demo through our Website, we collect your name and email address.

Communications. When we send you emails, we may track whether you open them and which links you click to learn how to deliver a better customer experience and improve our Website. When you send, reply to, or forward an email to Silkline, we collect data from that email including the sender, recipients, and contents.

Order information. When viewing an order through Silkline, we collect information on the status of that order, such as whether the order has been confirmed, the status of line items, comments, and changes to the order details.

B. Information We Collect When You Use Our Website

Device Information. We receive information about the device and software you use to access our Website, including IP address, web browser type, operating system version and device identifiers. We also infer your general location information, for example by using your internet protocol (IP) address.

Usage Information. To help us understand how you use our Website and to help us improve it, we automatically receive information about your interactions with our Website, like the content you view, and the dates and times of your visits.

Information from Cookies and Similar Technologies. We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Website.

Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

C. Information We Receive from Third Parties

Other third parties. We may receive additional information about you, such as your work title from third parties such as Clearbit and combine it with other information we have about you.

How We Use the Information We Collect

 We use the information we collect:

  • To provide, maintain, improve, and enhance our Website;
  • To understand and analyze how you use our Website and develop new products, services, features, and functionality;
  • To communicate with you, provide you with updates and other information relating to our products and services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
  • For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
  • To find and prevent fraud, and respond to trust and safety issues that may arise; 
  • For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
  • For other purposes for which we provide specific notice at the time the information is collected.

How We Share the Information We Collect

Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our products and services. 

Marketing. We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission. 

Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. To help us understand how you use our Website and to help us improve it, we automatically receive information about your interactions with our Website, like the content you view, and the dates and times of your visits.

Advertising Partners. We work with third-party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative (https://optout.networkadvertising.org) or the Digital Advertising Alliance (https://optout.aboutads.info). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through our Website.

Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.

Consent. We may also disclose your information with your permission.

Your Choices

Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.

Security 

We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Website is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@silkline.ai. 

International Visitors

Our Website is hosted in the United States and intended for visitors located within the United States. If you choose to use our Website from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Website. By providing any information, including personal information, on or to our Website, you consent to such transfer, storage, and processing.

Changes to this Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through our Website, we will notify you by email, or other communication.

Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at privacy@silkline.ai or write to us at 817 Broadway, 7th Floor, New York, NY 10003.

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