Silkline Has Standout Performance in Winter 2026 G2 Report for Supplier Relationship Management

Silkline’s results in the Winter 2026 G2 Grid® Report for Supplier Relationship Management (SRM) show the platform performing at the top of the category. G2 has named the company a high performer in SRM.

Key highlights include:

• Customer Satisfaction: 94% overall satisfaction, well above the 84% market average
• Customer Advocacy: 80 NPS, one of the highest in the report and nearly double the average vendor score
• Support Quality: 99% Quality of Support, significantly above the category average
• Ease of Use & Setup: 93% Ease of Use and 94% Ease of Setup, both outperforming most major enterprise suites

These results reflect Silkline as an SRM platform designed for fast deployment, zero friction, and strong supplier collaboration, particularly for advanced manufacturing organizations with complex and highly variable supplier networks.

In a category long dominated by large enterprise suites, Silkline’s presence in the Winter 2026 G2 SRM Report illustrates a broader shift underway in procurement technology. Organizations are looking for tools that not only manage supplier relationships, but do so with clarity, speed, and AI at the core.

Silkline’s 99% Quality of Support rating reflects what its customers repeatedly highlight: questions are answered quickly, new feature requests are shipped regularly, and users feel supported as they scale their operations. In advanced manufacturing environments where lead times, change notices, and missed confirmations can have downstream impact, dependable support is essential infrastructure.

A consistent theme across the G2 SRM report is how quickly teams get value from Silkline. The platform earned a 94% Ease of Setup rating and a 93% Ease of Use score, outperforming traditional systems that often require long onboarding cycles, supplier training, or specialized configuration.

This aligns with Silkline’s product philosophy: enable collaboration through the channels teams already use without forcing suppliers into new portals or processes. The result is a system that feels natural from day one, accelerating adoption across internal users and external suppliers.

Procurement teams need clean supplier data before they can improve their operations. In the Supplier Information category, Silkline delivers consistently strong performance. The platform’s 90% rating in Supplier Profiles shows that users trust it as a system of record, one that automates compliance documentation, organizes communication threads, and tracks supplier performance.

Beyond data management, Silkline earned high marks in two core operational areas: Approvals and Communication. These are the mechanics that drive daily execution, moving requisitions forward, coordinating with suppliers, and ensuring no request or purchase order slips through the cracks. Read the Northwest Production Source story for more insight on this.

The Winter 2026 G2 SRM Report solidifies Silkline’s role as a high-performing, user-trusted platform within a field of established competitors. Its highest marks in support quality, usability, supplier information, and customer advocacy align directly with the needs of advanced manufacturers.

If you’d like to see how Silkline can help your advanced manufacturing organization manage supplier relationships, you can explore everything the platform does.